One major issue that customers criticise surveyors about are the simple and obvious errors. This presentation will address:
- Fact checking and proof-reading your reports before you press ‘send’
- The mandatory HSS requirements you need to be doing to reduce the chances of a complaint
- What a good quality management system looks like and why you need one
- Examples of the ‘broader and deeper technical knowledge’ required by the HSS for many reports
- Structural movement protocols for above and below ground movement
- A case study demonstrating how to inspect, assess, reflect on and report about movement
Larry Russen, Chartered Building Surveyor, Consultant Russen & Turner and Allied Surveyors

