Understanding and Managing Dental Complaints
Details
- Date: Monday 16th June 2025
- CPD Hours: 1 Hour
- Expires after: 120 Days
- £20 Plus VAT
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In this presentation Raj Rattan will draw on his 30 years’ experience in the dento-legal field to discuss 3 key elements of dental complaints.
He will cover the process of handling complaints, the analysis of the complaint, and consider the prevention complaints. The presentation will be supported by research from within and outside the dental sector.
Raj will also present his RESPOND model which can be applied in general practice settings.
Learning objectives
- To review and understand the impact of patient expectations
- To distinguish between the process, analysis, and prevention of complaints for more effective complaints handline
- To understand and apply the RESPOND model
This talk satisfies the GDC’s learning outcomes:
- A – Effective communication with patients, the dental team, and others across dentistry, including when obtaining consent, dealing with complaints and raising concerns when patients are at risk
- C – Maintenance and development of knowledge and skill within your field of practice
- D – Maintenance of skills, behaviours and attitudes which maintain patient confidence in you and the dental profession and put patients’ interests first
Raj Rattan MBE BDS MFGDP FFGDP Dip.MDE FICD FFLM
£20.00 + VAT