Mind The Gap – Some Risk Management Lessons

This presentation will outline 10 common areas that lead dental teams into problems that can be avoided. These range from meeting patient expectations, communication skills, record keeping, reducing errors, consent and ethics. Dental teams appear to have an existential fear of litigation but being mindful of these areas will ensure you have an long, enjoyable and rewarding career in dentistry.

Learning objectives

Following the presentation delegates will:

• Recognise the top 10 risks in dental practice and how to mitigate them
• Meet patient expectations and understand the risks of social media
• Reduce errors in a systems-based way
• Build rapport to avoid complaints

This talk satisfies the GDC’s learning outcomes:

A – Effective communication with patients, the dental team, and others across dentistry, including when obtaining consent, dealing with complaints and raising concerns when patients are at risk

B – Effective management of self and effective management of others or effective work with others in the dental team, in the interests of patients at all times; providing constructive leadership where appropriate

D – Maintenance of skills, behaviours and attitudes which maintain patient confidence in you and the dental profession and put patients’ interests first

Dr Shaam Shamsi BDS (Lond), LDS RCS (Eng), FCGDent, FFDT RCS (Ed), MFGDP RCS (Eng) , PGCTLCP, FGDP Pg Cert Appr,Pg Cert BAIRD, Pg Dip Med Eths & Law